Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not charge re-stocking fees. However, we will charge $10.00 to cover administrative cost of processing the credit/return and the original shipping charges.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return an item, please follow these simple steps to assure quick processing and to receive full credit, less shipping, for the item you are returning.
- Email at email@example.com and include: your order number, the name of the item, date purchased, and your name and address. Please indicate your preference for an exchange or refund.
- A customer service representative will respond to your email with specific return instructions and will issue you a return merchandise authorization number (RMA). You can expect to receive the RMA number within approximately 48 to 72 hours. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.
- Return the unused item with all of its original packaging, and ship it back to us. We recommend that you ship the item insured as we cannot offer refunds for packages that become lost en route.
Once your return is received you will receive notification regarding your return or exchange within seven days.
All unauthorized or improperly packaged returns will be returned to sender. Please note that items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return.